Unacceptable and poor customer service

Go Glam does not take pride in customer service at all. I've experienced numerous disappointments with them with the most recent being my appointments cancelled because I wasn't allowed more than one per day. Never had this been an issue before as I always book more than one treatment per day. Upon querying this I was advised that the T&C's changed. I find this disturbing as members were not informed and I was most definitely advised of this rule when signing up initially. Upon querying cancellation of membership i was informed a fee of R800 was due in advance, when signing up i was informed upon cancellation you need 20 days notice and will be liable for the current month only. How is it possible for Go Glam to change rules as and when they see fit without prior notification to members not to mention be in breach of the Consumer Act with regards to cancellation policies. I have made numerous queries and was either passed on to 'someone' to deal with or guaranteed feedback within 24 hours lo and behold almost one week later and still no feedback. So quick to sell this amazing deal to you and take your money but no pride whatsoever in customer service afterward.