Terrible Service

<p>I have been a member of GoGlam for the past 2 months, firstly I was promised that Terms and Conditions would be emailed to me in March already, 2 months later and the T&C has never seen my inbox. I have never used this spa service and when I cancelled my membership on the 17th May, telephonically and via email the persons said that they have noted it.Today the 31st May, they have once again debited my account of R399 and when I emailed to ask why the R800 cancellation fee was not subtracted, I was told for the first time, that it takes up to 20 WORKING days for it to be processed??? This is ridiculous, they debited my account from the 'get-go" and now I have to wait for 20 working days with them deducing R399 now and then R800 20 working days from the 17th May? I specified in my cancellation email that i wanted it to be deduced on the 30/31 May 2016 and "Caitlyn" agreed. Now she is telling me something else. </p>