Taking money off my account for a year in error and refusing to pay it back

<p>I took out membership of GoGlam - a company who you pay a set monthly fee to and you can have 4 beauty treatments per month. After about 6 months of membership, I could no longer afford it, so cancelled my membership and received confirmation of my cancellation. One year later, I discovered that despite cancelling the membership, the comapany had continued to deduct the monthly fee from my account and had taken off a total of R5400 from my bank account in error. I phoned the company who said they did not believe me and that I had to provide them with evidence of my cancellation and once I had done that they said they still didn't believe me and I needed to provide them with evidence of their confirmation of cancellation, which I duly did. They said it would take 6 months to a year to refund me. I demanded to speak to a more senior person and was told by Lee Ann Adams that they would investigate, get back to me. Three weeks later they paid back less than half of the money owing and did not follow up with me and said they couldn't give back the money because of lengthy auditing processes. This is theft - the company erroneously took money off my account for a year and should pay back the money immediately with interest - but they display no inclination to do so. Their approach to customers, lack of communication and false promises, is less than satisfactory</p>