1 reviews | Active since Aug 2015
lack of communication, poor customer service
Where to start.. I have been with GoGlam for the past year. Although sometimes I am not happy, I was quite content with their services until everything just changed and more and more I hear that I am not the only one with the same problem.<br> So I took it upon myself to send them an email. Asking about the new rules and regulations just so that I can get a better understanding and noting a few of the concerns I have. (which not only happened to me but few of my friends who I have referred onto them)<br> In return all I got back was calls where they are most defensive than anything, yet again not referring to my mails where I note that I just want \BETTER UNDERSTANDING OF THEIR NEW RULES AND REGULATIONS".<br> I get told they had a meeting and that things have changed - my reply"
We are puzzled that you have posted such comments on this platform as you only sent us the above mentioned email this afternoon. A response is in the process of being drafted and would ordinarily be sent to you in a reasonable time period.
The rules and regulations have never changed, but from time to time need to be actively enforced.
We always endevour to satisfy our customers and accommodate their booking request when possible.
We appreciate your loyalty over the past year. A customer service agent will contact you shortly in order to resolve the matter to your satisfaction.
Yours Sincerely,
Customer Service Department
We are puzzled that you have posted such comments on this platform as you only sent us the above mentioned email this afternoon. A response is in the process of being drafted and would ordinarily be sent to you in a reasonable time period.
The rules and regulations have never changed, but from time to time need to be actively enforced.
We always endevour to satisfy our customers and accommodate their booking request when possible.
We appreciate your loyalty over the past year. A customer service agent will contact you shortly in order to resolve the matter to your satisfaction.
Yours Sincerely,
Customer Service Department