CS
Carmen S

1 reviews | Active since Aug 2015

03 Sept 2015, 14:48

GoGlam THE ****

They are unprofessional and they cant even keep track of accounts when you ask for a statement. And when you cancel they treat you like **** and cancel appointments without informing you. I had proof of my booking when I arrived my appointment wasn't on their system anymore. The put you in a \penthouse"which isn't enclosed and private and people can see you. The massages are not that good if you go there for a while they don't even do the same strokes on both sides. The staff is so under paid you can't find a favourite because they chop and change them so much. Diane is Customer Service Head but has no clue how to approach people. And I have email proof. Trust everyone thinks twice before joining up and BTW it is a membership """

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Replies (1)
GoGlam
GoGlam's reply13 Nov 2015, 16:15
Official
Hello Carmz13,

We believe the matter has been resolved and that a customer service agent has contacted you.

Thank you for the critic comments, the issues brought to our attention will be addressed.

Yours Sincerely,
Customer Service Department