GoGlam customer service is terrible

I tried to cancel my GoGlam account and it took them a week to get back to me. They then told me that i would still be billed for 2 months after the account was cancelled, information that wasn't given to me when they sold the package over the phone even though I had specifically asked about it. Now that i'm stuck with the package i can't even use it because I haven't been given my login information. I sent a message to their helpdesk from their website on 2 separate occasions, at least a week apart. I still have not heard from them. So now my account gets debited but I can't even make any reservations. There is no contact number on their website either. I'm very dissatisfied with the level of service