1 reviews | Active since May 2015
go glam ******
I joined Go Glam in March 2015 and they started to deduct in my account the end of March 2015. I tried booking for my treatment on the website but which ever date i chose it said fully booked. i then tried to book telephonically and i got two spa treatments for the month. i tried to book for another spa treatment since the contract states that you are allowed to have five treatments a month for R399 that they deduct.on the 17th May 2015 i was booked for a classic facial and a gelish manicure. when the the****** attended to me everything went well with her but the equipment that she used was damaged, when she tried to dry my nails it made the gelish shrink on my nail. she tried to fix it but even the brush of the polish she was using had tiny particles that made the mess even more. the brush of gelish polish was even torn. she showed this to the manager Patricia then she suggested i reschedule. i did what they told me and called in the next day to reschedule, but they could only schedule me for one appointment. i then cancelled the whole contract but now they say R600 will be deducted when i cancel the contract. they never mentioned this when i was joining. they are ******!!! <div><br></div><div><em>(Supplier name changed from Go2global to GoGlam by Hellopeter.com)</em></div>
As you are aware you entered into a term agreement for 12 months. However you may terminate the agreement early subject to a cancellation fee. The value of the years contract is over R30000-00, but you only would be charged R4902-00 ( R399-00*12 months plus R114-00 Registration fee). I apologise for the experience you received with your treatment, but on occasion such issues may occur. Patricia and Diann however did offer to reschedule the appointment. Treatments are not lost should we not be able to accommodate you. Treatments should be booked timeously. The Spa is open 7 days a week from 8:30 to 19:30. Diann will contact you and ensure that you are accommodated. I am sure that the matter will be resolved.
As you are aware you entered into a term agreement for 12 months. However you may terminate the agreement early subject to a cancellation fee. The value of the years contract is over R30000-00, but you only would be charged R4902-00 ( R399-00*12 months plus R114-00 Registration fee). I apologise for the experience you received with your treatment, but on occasion such issues may occur. Patricia and Diann however did offer to reschedule the appointment. Treatments are not lost should we not be able to accommodate you. Treatments should be booked timeously. The Spa is open 7 days a week from 8:30 to 19:30. Diann will contact you and ensure that you are accommodated. I am sure that the matter will be resolved.
