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<p>So January I cancel my membership after 2yrs, I literally signed up for something I never used. Don't even know how the spa looks. Impossible to get hold of them an impossible to get a booking. After my cancellation I was assured that February would be my last debit. March goes off I query, an stupid apology was given, April another debit goes off an I query again. Accounts department which is run by dianne an caitlyne that can't do anything for u, processes my claim of which will take 120 working days which is pathetic, no other company takes that long to refund. After the wait, I contact them because I still never received payment, they say they don't understand why I wasn't on the list, an by the end of august I will get payment, still no payment, I phone back, got confirmation that I'm on September scheduled list for payment... guess what still no payment, I email am phone like a crazy person, nobody at go glam understand what's happening, an why all of a sudden the number listed for them, the number if been using DOES NOT EXIST ***? </p>