JM
Jacky M

1 reviews | Active since Jul 2014

24 Nov 2015, 10:26

Cancellation charges

I got a call from the call centre from a guy Shane. trying to sell me the GoGlam package. i asked him questions about the package and then asked him to send me info on the package after which he told me the only way he could send me the info was if he had signed me up and i could cancel it if i was not entirely happy with the deal. i was clear that i wanted to see the deal before i agreed to sign up and he insisted i could cancel if i was not happy. they then sent me the deal and i had no time from my side to read this in the apparent cooling off time. i then cancelled after and was told that there would be a R800.00 admin fee for cancellation. this is not stipulated anywhere and i think this is not right and its a manipulative way of GoGlam to get money out of people. i would not recommend anyone to GoGlam due to this cunning act of tying to make easy money. And this R800 is not disclosed anywhere in the documents because this would instantly make one change your mind when wanting to consider a deal like this.

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Replies (1)
GoGlam
GoGlam's reply24 Nov 2015, 14:26
Official
Hello Misty#,

Thank you for notifying GoGlam of your concern.

We trust that the issue has been resolved, after your telephonic discussion with our Client Services Consultant.

We do believe in offering great customer service and endeavor to satisfy our members at all times. Hope you will enjoy each and every treatment.

Yours sincerely,
Customer Services Department

Best regards,