Bad service over all

I'm a type 1 diabetic, had a pedicure - the****** cut my cuticles to the point of actually cutting my toes. Despite the ovious lack of experience these the****** have, the people that are in charge of admin are just as useless. I've cancelled this subscription 2 months ago, which I was not made aware of and now the 3rd month mo eu has been detected off my account. I asked them to refund me and Diann says I need to wait 60 - 90 days to get my money back. This is absolutely atrocious and I don't know how this company works, it almost sounds like a **** is being run. This needs to be sorted out and we need an explanation