1 reviews | Active since Apr 2009
BAD SERVICE, BAD TREATMENTS, ********** DEBITS
ABSOLUTELY APPALLING - Do NOT sign up with Go Glam. <br> The offer is worthwhile - R399 for 5 treatments in a month. BUT! <br> Within 2 months my use of the treatments was limited (told this was temporary over summer season but the restriction was never revised) <br> The online booking system is awful and you seldom get to book treatments in viable time slots and eventually miss out on treatments.<br> I requested treatments by email until I was told I am not allowed to do this and MUST use the system to book - which resulted in my (and 2 other customers) waiting outside Go Glam for our treatments - on a day that they were closed and shouldn't have ever accepted bookings online!!)<br> Additionally, due to a software malfunction, their system debited my account the month AFTER I cancelled my contract - an unauthorised debit resulting in other CORRECT debit orders bouncing.<br> I mailed them about this when I noticed the ********** debit, and didn't hear back from them until I called them 18 hours later!<br> I was then given ridiculous information which has since been disputed by another consultant.<br> The******s' training is inconsistent. Last facial ended 30 minutes early and I had a bruised throat! BEWARE!!!
You have clearly misunderstood the terms of the agreement. The five monthly treatments were and are always available. As explained to you the summer months are busier therefor you would need to booked in advanced in order to secure your desired dates and times. We will always accept bookings that are made via email or telephonically. However we do encourage you to use the online booking portal to make and edit your own bookings. As you are aware we have recently upgraded the online booking portal which may have resulted in a few isolated glitches. As you know you were compensated for any inconvenience caused. All our the******s are fully qualified. We will once again contact you and endevour to resolve the matter to your satisfaction.
Yours Sincerely
Customer Service Department
You have clearly misunderstood the terms of the agreement. The five monthly treatments were and are always available. As explained to you the summer months are busier therefor you would need to booked in advanced in order to secure your desired dates and times. We will always accept bookings that are made via email or telephonically. However we do encourage you to use the online booking portal to make and edit your own bookings. As you are aware we have recently upgraded the online booking portal which may have resulted in a few isolated glitches. As you know you were compensated for any inconvenience caused. All our the******s are fully qualified. We will once again contact you and endevour to resolve the matter to your satisfaction.
Yours Sincerely
Customer Service Department
More than 2 months later:
Go Glam no longer responds to my emails
Go Glam has not refunded my money
I will be laying charges of *****/theft and anything else I can throw into the mix.
More than 2 months later:
Go Glam no longer responds to my emails
Go Glam has not refunded my money
I will be laying charges of *****/theft and anything else I can throw into the mix.