NM
Ntombi M
1 reviews | Active since Jan 2016
08 Jan 2016, 14:54
bad service
I have joined GoGlam towards the end of the year last year, after a few weeks I discovered that I have a medical condition that forced me to cancel my membership, were I searched for their contact details and could not find them anywhere .until I got hold of an email address I could use and they called a week(s) later and told me of a cancelation fee of R800 which I agreed to. in November they debited my account 3 times were I enquired about it via email I never got a response .on the 15th of December they debited again also end of December .I have enquired about this even today I have not received any response to my email.
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GoGlam's replyOfficial
08 Jan 2016, 15:22Hello ntombi11,
A customer service agent contacted you today and clarified that to date we have only received one successful debit order since the membership was activated in September 2015.
The cancellation procedure was explained and all contact details were provided.
The customer service department will continue to liase with you until the matter is resolved to your satisfaction.
Thanking you
Customer Service Department
A customer service agent contacted you today and clarified that to date we have only received one successful debit order since the membership was activated in September 2015.
The cancellation procedure was explained and all contact details were provided.
The customer service department will continue to liase with you until the matter is resolved to your satisfaction.
Thanking you
Customer Service Department
GoGlam's reply08 Jan 2016, 15:22
Official
Hello ntombi11,
A customer service agent contacted you today and clarified that to date we have only received one successful debit order since the membership was activated in September 2015.
The cancellation procedure was explained and all contact details were provided.
The customer service department will continue to liase with you until the matter is resolved to your satisfaction.
Thanking you
Customer Service Department
A customer service agent contacted you today and clarified that to date we have only received one successful debit order since the membership was activated in September 2015.
The cancellation procedure was explained and all contact details were provided.
The customer service department will continue to liase with you until the matter is resolved to your satisfaction.
Thanking you
Customer Service Department