bad service

Is this a ****? Or why don't they deliver their services? They phoned for a promotion to update our guest house on Google and other platforms. Kirsten offered a promotion for the amount of R1500. The elderly owner of the guest house paid immediately, and that was it. Since then I have whatsapp contact with Kirsten an Tracey, but they just promise and do nothing. Please don' t make use of their services or offers.