1 reviews | Active since Dec 2016

28 Dec 2016, 11:39

Worst service and repairs

<p>We have an 2015 model Isuzu Dteq single cab, which now have 50000km on, but when we started with the problems it only had 35000km on. It is a brand new bakkie bought from Imperial Gm in Vryburg. The bumper of the bakkie was replaced due to n Steenbokkie that dumped in front of us, it was repaired via gm upington's approved pannelbeaters, when we got the bakkie back, the bumpers paint already started lifting again and we had to send it back to be fixed again. After that the loading bin of the bakkie started to crack at the dieselcap and we contacted imperial gm again to get that fixed, because the bakkie is still under warranty so it has to be fixed because they said its n mistake at the fabrications of the bins. We got the bakkie back after that and not even 6 months and it started to crack again. We let them know about this again, and in the meantime the cab also started to crack at the top. We went to gm in upington to show them all te cracks and they said they cant do anything we have to go to gm in Vryburg to get it fixed. Remember, we are in Olifantshoek, and Vryburg is almost 300Km away. So everytime we have to get a way to get the bakkie there and back and if we ask for them to coma and load the bakkie it is a problem. We cant take time off work each time to take the bakkie. The bin was replaced for the 3rd time now, and they tried to fix the cab but did it unprofessionally and sprayd the back window, as well as the rear lights when they replaced the loading bin. Some of the places they missed spots when spraying the bin. This was done by an Gm approved panelbeater in Vryburg. When we got the bakkie, they have incorrectly put in the back panels of the bakkie which made the safetybelt twisted and not able to pull out or in. They knotted the safetybelt hust so it can be put of the way. The bakkies shocks have also burned when we were driving on n gavelroad and the waranty had to replace that, but again the bakkie had to be taken to the dealership. We have been in contact with Gm head office and we are asking for them to replace the bakkie, because at this moment is all just falling apart and its still a new bakkie. When we got the bakkie back after the last time they replaced the bin, they have removed the hooks at the front of the bin we usually use to put straps on to tie down a load and inside the bakkie they removed the left hand handle on the roof and replaced it with small plastics in order for us not to see, but the marks of the handle that was attached there is still visible. What are we going to do when the waranty expires and have to fix all this on our own expense and it is not our fault that the bakkie is falling apart. They are not willing to help us in this regard. We are tired of fighting for people to do their job they get paid for and doing it professionally and acceptable. </p>

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