Initially good...

<p>I called last week to book a service for my vehicle (at imperial GM Bloemfontein), the person informed that I should come early in order for the service to happen fast. Very friendly person, and got an Sms that service was booked, even got an sms the yesterday reminding me of the service for this morning. (Well, probably to remind me for them to get more money)</p> <p> </p> <p>Got to Imperial at 7:00 and was already waiting for about 6/7 cars in front of me, not to bad. So called just before 13:00 thinking it should be done by then (I only booked an Oil service.) and then I can collect in my lunch time, but I got redirected over the phone a few times and decided to hang up after a few more transfer. Called a few minutes later, same thing, got directed from one person to the next just to try and find out how far my car is... eventually one of the previous persons said yes its her that I should talk to. Very frustrated at this point asked what was going on, told me I'll get a call back. Indeed I got a call, saying they're doing the oil now and will call me when its done. (my conclusion, they only started then)</p> <p> </p> <p>My other vehicle is still in its warranty and my services is included, the agent where I got the car does a FULL service in half a day, can usually pick it up in my lunch. Next year its out, and will definitely NOT be taking it to imperial gm.</p> <p> </p> <p>Also got two different prices for the service, cheaper one over the phone than when I booked the vehicle in, not a big difference, but the lady said "we're rounding it", so now I pay more..</p> <p> </p> <p>They'll NEVER see my business again.</p>