Incompetence and bad attitude

I took my car for service on the 24th of January 2018, when I had to take my car back it couldn't start. Today I went back to check on the progress they said they will look into it, and I should wait for the manager. After an hour of waiting, I asked the receptionist where is the manager, she said the manager wass in a meeting. 1. My car was not towed to imperial, 2. They don't even have the decency to give me a courtesy car after inconveniencing me 3. The receptionist and the technician were exchanging glances when I was talking to them, I felt humiliated. Unfortunately I don't walk to Vereeniging, I spend money and I take time off to work. Can Imperial GM please explain to me what they did to my car, and offer me a courtesy car while they are busy fixing my car.