Windows bolted shut and no aircon in wards

I can not believe that a hospital will rivet there windows shut and only allow it to open about 15 cm at the top section and have no air-condition in the ward. I was here in January, i eventually went to make my bed in the hall way by the lift as it was so hot in the 2 south ward. I said i will never come back, but my cardiologist is at this hosp and had to come back. Still the same, a small window that only opens a few cms and no aircon in the ward. I just find this absurd with the amount that private hospitals charge, so don't say that you care about your patients, you care about how much money you can get out of them. I'm really disappointed, once again.