Refunds not paid back to customers

Was at Glynwood hospital on the 8th of July to seek medical assistance for my wife, we paid the admission fee as part of the process of which 10 minutes later they told us that they cannot assist us and the beds are full due to COVID-19 patients. I then asked for a refund and they said it will be paid back to my account details that I provided next month on the 03 of August of which I feel it's an unfair process to start with as I still need to fo seek for medical assistance else where and pay them too their admission fee. When the 03 of August finally came no money was refunded to my account and said it takes 3 days , after 3 days still I was not refunded by this hospital. I am now at a point that I feel I've been made a fool and will be exploring other methods or avenues to retrieve my hard earned money.