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Christa B

1 reviews | Active since Apr 2022

27 Oct 2022, 12:28

Terrible Customer Experience with GlueUp Platform

We bought the GlueUp Platform with huge excitement. What a disappointment! Weeks later and we still cannot even launch an Event. Their Sales Director is amazing, and their Accounts Manager lovely, but the company has a silo approach and if someone doesn't want to help, the whole machine for us as a client comes to a standstill. WOW, the lady in charge of their Training is not interested in us as a client or solving our challenges as we learn the system. Due to her unwillingness to assist us, we have paid R32k with no events to release. It is bizarre to have emails flying between people but no one takes accountability to say, "Let's help this client and solve their problem by showing them practically and walking the extra mile so that they can release an Event."

Despite the fact that two of their staff are lovely and we only have good things to say about their service, overall, this is a terrible customer experience with poor customer service from their Training Division. The Paygage Platform is also not been working for 2 weeks and no Events can be released.

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Christa B's update06 Nov 2022, 15:48
Reviewer Update
@GlueUp Platform. It is a week later and still is the Paygage platform not working. We had to ask members for events to do EFTs and Cashsend as we have this GlueUp platform with a payment portal that doesn’t work. We tried to walk away but there is not responsibility taken by GlueUp and the blame is placed on their service provider Paygage. It is mind boggling that GlueUp doesn’t realize that we bought a system that doesn’t deliver on what has been promised when we signed up. They are willing to cancel the contract going forward but at a cost and loss of R32k to us as a NPO. Terrible system and platform. Will never recommend it. Very disappointed with GlueUp.