LB
Lize-Mari Beneke
1 reviews | Active since Feb 2014
16 Jan 2019, 11:58
Glue devil - do not even waste your money - it does not wor****!
Oh my word what you guys promise and what your product deliver is worlds apart!! We have a gap where the roof was extended previously and needed to fill and waterproof it, so we bought your filfoam. On the day, the rep was also at the hardware shop and had such good things to say about this product. Followed the instructions very carefully and it just did not stick to the wall or the roof and was just this sticky **** that just dit not even sticking to where it should! What a mess!!!! This product is very big dissapointment and total waste of money!!
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Glue devil's replyOfficial
28 Aug 2023, 09:25 Hi Lize-Mari. We are extremely sorry to hear that you had a disappointing experience using our PU Filfoam. We uphold very high standards and strive to deliver the best products, and we would like to look into this matter to ascertain why this particular experience was a negative one. If you would kindly advise on the following questions we would really appreciate it, as we do intend to look into the matter: Where was this PU Filfoam purchased? What type of substrate did you use it on? Was the surface area properly cleaned/prepared according to the instructions? Was the product app**** according to the instructions provided? Have you reached out to a GLUEDEVIL representative or employee with this information? Thank you.
Glue devil's reply28 Aug 2023, 09:25
Official
Hi Lize-Mari. We are extremely sorry to hear that you had a disappointing experience using our PU Filfoam. We uphold very high standards and strive to deliver the best products, and we would like to look into this matter to ascertain why this particular experience was a negative one. If you would kindly advise on the following questions we would really appreciate it, as we do intend to look into the matter: Where was this PU Filfoam purchased? What type of substrate did you use it on? Was the surface area properly cleaned/prepared according to the instructions? Was the product app**** according to the instructions provided? Have you reached out to a GLUEDEVIL representative or employee with this information? Thank you.