GLOW Cape Town Possible ****?

I placed an order a few months ago. The order did not arrive. I emailed them to inquire. They assured me that the item will be delivered soonest as they experienced a delay. Which is understandable and acceptable.

It's literally been months, and no item was delivered. When I requested a refund, I simply got no reply.

Their website states certain delivery terms. They did not keep to it. I would imagine they would then contact the client and notify them if there is any delay. I have to constantly email them to follow up. The second I asked for a refund they went silent.

I tried to email them again today, lets hope for a reply.

I am starting to wonder of this is not a ****.