Freddah Molobi (Refund)

I'm very disappointed with their service I placed an order online in December I paid online since now I haven't receive my order when I try to request my refund they just ignore my email they don't even bother to communicate and I thought they were linked to Bathu but it wasn't because when I check with bathu to see how far is my order they said they don't know anything can you please help me to get my money back please cause I paid for everything