GLOSS DOCTOR PREMIUM CAR CARE
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
GLOSS DOCTOR PREMIUM CAR CARE
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Frequently Asked Questions About GLOSS DOCTOR PREMIUM CAR CARE
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Recent reviews (1)
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Tshidiso M
1 reviews | Active since Aug 2023
1 Aug 2026, 08:45
Bad customer service
I am extremely disappointed with the service I received from Gloss Doctor. A delivery address error was made on their side, and I was assured they would notify the courier company to correct it. Unfortunately, they never did. I only discovered this after contacting the courier company myself, where I was informed that no updated delivery instructions had been received. I then had to request the address change and follow up on the delivery process myself—something that should never have been my responsibility. The lack of communication, accountability, and ownership of a mistake made by the company was very frustrating. Customers should not have to fix issues caused by the seller or constantly chase updates. The only positive part of this experience was the excellent service I received from the courier company's representative, Sean, who went above and beyond to assist me. Unfortunately, I cannot say the same about Gloss Doctor. I hope the company improves its customer service, communication, and accountability to prevent other customers from having a similar experience.
Helpful (0)
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Tshidiso M
1 reviews | Active since Aug 2023
1 Aug 2026, 08:45
Bad customer service
I am extremely disappointed with the service I received from Gloss Doctor. A delivery address error was made on their side, and I was assured they would notify the courier company to correct it. Unfortunately, they never did. I only discovered this after contacting the courier company myself, where I was informed that no updated delivery instructions had been received. I then had to request the address change and follow up on the delivery process myself—something that should never have been my responsibility. The lack of communication, accountability, and ownership of a mistake made by the company was very frustrating. Customers should not have to fix issues caused by the seller or constantly chase updates. The only positive part of this experience was the excellent service I received from the courier company's representative, Sean, who went above and beyond to assist me. Unfortunately, I cannot say the same about Gloss Doctor. I hope the company improves its customer service, communication, and accountability to prevent other customers from having a similar experience.
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