II
Ilse I
1 reviews | Active since Mar 2020
25 Jun 2020, 10:33
Useless service.
We have been waiting for a delivery since the 4th of June. Upon inquiry on Monday 22 June, we were promised our delivery. Apparently our goods have just been sitting on Globe flights floor. On Tuesday it still hasn't arrived, just to hear, after having to call again, that our delivery has been damaged by Globe Flight Cape Town. Part of the goods (that weren't broken) was meant to arrive yesterday, still nothing (today is the 25th of June) I had to once gain call Globe Flight to hear what is going on! I still haven't gotten an answer or explanation or an apology as to what the delay is. Useless service and no accountability. Won't recommend them to anyone.
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Replies (1)Globeflight's replyOfficial
25 Jun 2020, 11:12Dear Ilse
Please accept our sincerest apologies for the frustration and inconvenience caused to you, this is not the norm for Globeflight and we would like the opportunity to remedy the matter.
Kindly will you forward your tracking number and details to tanjaj @ globeflight . com (no spaces) so that our Executive team can launch a full investigation into the matter.
I hope to hear from you soon
Best regards
Please accept our sincerest apologies for the frustration and inconvenience caused to you, this is not the norm for Globeflight and we would like the opportunity to remedy the matter.
Kindly will you forward your tracking number and details to tanjaj @ globeflight . com (no spaces) so that our Executive team can launch a full investigation into the matter.
I hope to hear from you soon
Best regards
Globeflight's reply25 Jun 2020, 11:12
Official
Dear Ilse
Please accept our sincerest apologies for the frustration and inconvenience caused to you, this is not the norm for Globeflight and we would like the opportunity to remedy the matter.
Kindly will you forward your tracking number and details to tanjaj @ globeflight . com (no spaces) so that our Executive team can launch a full investigation into the matter.
I hope to hear from you soon
Best regards
Please accept our sincerest apologies for the frustration and inconvenience caused to you, this is not the norm for Globeflight and we would like the opportunity to remedy the matter.
Kindly will you forward your tracking number and details to tanjaj @ globeflight . com (no spaces) so that our Executive team can launch a full investigation into the matter.
I hope to hear from you soon
Best regards
