The worst freight compay, NOT THE BEST!

I was called last Friday and informed that a parcel had been sent to me (on 11.04.2018) but the driver could not locate me. I said it was not a problem, that delivery could be done the next week. I was not informed who was calling, was not provided with a AWB # but was told the delivery would be effected 18.04.2018. As I had heard nothing I called. The phone was answered by someone with a very throaty voice. On the first attempt the call was terminated and I called again. I was transferred to three other people (Asanda, Jacques and then Mpho) and spent nearly fifteen minutes listening to an annoying recording that kept regurgitating that the company was voted the best - what a crock - the best at being annoying, the best at not delivering parcels, the best at not knowing what they were doing, the best at being totally unprofessional? Mpho never answered the call - I was just put on a holding pattern listening to the annoying recording, no human interaction at all! I then called back and was put through to a manager who has undertaken to call me to provide feedback. I am holding my breath and am most probably going to expire - it is my belief that most probably the parcel has disappeared into the ether - I have NO FAITH what so ever in the company and as far as I am concerned the recording is false advertising. It is my intention to advise the listed company using Globefreight's service that their confidence in their service is misplaced. After having viewed some of the comments about the company, I would never out of choice avail myself of their services!