Terrible service from Globeflight

Good day,

My name is Amour Groenewald, ID nr ********** 166081.

I shipped a watch from overseas. It was sent to UPS and from there Globeflight were supposed to deliver this package to me.

The package was apparently delivered on the 09/01/2019, but received by a Marna person.

The package was supposed to be delivered to Andries Pretorius str. Jacobsdal at the Quest garage, 8710.

There is no Marna working at that garage and no one there received my package or know of it. Which means the package was not delivered at the address I gave them.

They did not ask for an ID from this Marna person, nor do they have a contact number of her.

I spoke to Maureen at Globeflight in Johannesburg and she told me that she will have to find out from their branch in Kimberley. I went ahead and phoned Kimberley. There I spoke to a Thimbi or something like that. She said that they used an agent to deliver the package.

The point is, everyone thinks that this is a joke and do not take responsibility for delivering my package to the wrong address and wrong person. I did not sign for that package nor receive it.

Please help in the right direction to take the correct steps with this matter.

Warm regards, Amour Groenewald