Terrible customer service

- On the 20th of October we had sent a parcel with DPE/Globeflight to an outlaying area in KZN. <br> - On the 30th of November the parcel was still not delivered, when I phoned to ask why, I was told that the courier does not service that area and that there would be an additional charge<br> - I asked for an apology for not contacting us within those 10 days to rectify the situation, I did not get one. <br> - I then asked them to send the parcel to another game lodge that my international clients were staying at. I emphasized that it was an outlaying area and repeatedly asked if it would be a problem to deliver to them by the 5th of November to which they assured me it would not be. <br> - The parcel once again was not delivered on time.<br> - When I called DPE/Globeflight they informed me that, that area is only serviced on certain days!After I had asked this previously.<br> - I asked them to send me a letter of apology and explanation for my client. <br> - I emailed and phoned the next day to ask again for an apology and was told their systems were offline.<br> - I STILL have not had a call or mail from them<br> I would not recommend them to anyone and have stopped using their services.<br> Uwe Koetter