1 reviews | Active since Sept 2016

11 Dec 2018, 07:39

Still no help on a parcel for 3 weeks. Someone is no honest on your side

I don’t know what the story is but I have been **** to multiple times by Globe flight and sharp logistics. I have been waiting for my parcel for 3 weeks now and just told it’s only transiting tomorrow yet I was told earlier that it’s in transit. Philile Nhlapo, I Called and they told my supplier that it’s still in Johannesburg not Cape Town .

I have not received any help from anyone on your side. Furthermore I will never use Your courier service again.

The lack of communication and flat out disrespect has made that certain for me.

0
Replies (2)
Globeflight
Globeflight's reply11 Dec 2018, 07:44
Official
Good morning Violet

It is with regret to learn that you have such a poor view of our wonderful company.

Unfortunately as explained yesterday, your shipment was handed to us from the supplier only yesterday the 10th of December.  From there it is inserted into the Globeflight network to be sent to you on the desired service chosen by the supplier.

I will have our Customer Service Champions follow up on your shipment again this morning and provide feedback to you asap.

I hope you have a wonderful day further and please do not hesitate to contact us if you have any further questions.

have a superb day
's update11 Dec 2018, 07:58
Reviewer Update
Where is my parcel now?