1 reviews | Active since Aug 2020
So disappointing
I started a small business in July and depended on Globeflight to deliver my packages. The lady who worked alongside me (won't mention names) assured me that she wants to help me grow my business and had a very "do anything to please you" atitude. I however, realised that I made a big mistake when packages weren't delivered on time, numerous times and customers started blaming my brand for a lack of communication on Globeflight's side, which was ofcourse very saddening for a new business owner.
I sent an email a while ago to close my account as I am so fed up. This also took another week as they are so delayed in sending statements. They even sent me a summary of all their customer's statememts by mistake - how unprofessional.
They made me feel unvalued and they did not even ask questions when I tried to close my account, it just shows you that they are so used to it.
DONT EVENER TRUST THEM TO GROW YOUR BUSSINESS- big or small.
It is with sadness I respond to your post. At Globeflight we pride ourselves being customer-centric and hold our employees to the highest standards to ensure that valued clients such as yourself receive the best possible courier solutions to make your Courier life better. I would like to apologise if you have received anything less than excellent service and would like to ask for an opportunity to remedy the matter.
Could you possibly forward more details to tanjaj @ globeflight . com (no spaces) including the consultant's name you were dealing with and Account number so that we can launch an investigation to see where things went wrong as well as to reassess our processes and procedures to prevent it from happening again.
I truly hope to hear from you soon.
Best regards
Tanja Jarry
Marketing Manager
It is with sadness I respond to your post. At Globeflight we pride ourselves being customer-centric and hold our employees to the highest standards to ensure that valued clients such as yourself receive the best possible courier solutions to make your Courier life better. I would like to apologise if you have received anything less than excellent service and would like to ask for an opportunity to remedy the matter.
Could you possibly forward more details to tanjaj @ globeflight . com (no spaces) including the consultant's name you were dealing with and Account number so that we can launch an investigation to see where things went wrong as well as to reassess our processes and procedures to prevent it from happening again.
I truly hope to hear from you soon.
Best regards
Tanja Jarry
Marketing Manager