POOR service! No feedback and no answer!
I am waiting for a domestic parcel, that was supposed to be delivered Friday, 12 June. On that day I phoned them at 14:30 to ask them to track it for me. I was told that they would phone the driver and let me know within minutes - NO REPLY. I phoned again just before 16:00 and was told exactly the same - STILL NO REPLY. Today is MONDAY - I still haven't heard anything! Phoned them today at 08:45, got put through to their tracking department, but they don't even answer their phones. I will NEVER use them or recommend them to anyone.
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Globeflight's replyOfficial
15 Jun 2020, 09:02Dear D Muller
First of all I would like to sincerely apologise for the frustration and inconvenience that has been caused to you. It saddens us to see that you've received sub-par service from Globeflight and would like the opportunity to remedy the situation.
Please will you forward your tracking number and contact number to me on tanjaj @ globeflight .com (no spaces) so that I can escalate the matter to our Executive Management team to resolve immediately.
We value your feedback as we can now investigate where things went wrong and amend our systems and processes to ensure it does not happen again, we appreciate you.
I am looking forward to hearing from you soon
Best regards
Tanja Jarry
Marketing Manager
First of all I would like to sincerely apologise for the frustration and inconvenience that has been caused to you. It saddens us to see that you've received sub-par service from Globeflight and would like the opportunity to remedy the situation.
Please will you forward your tracking number and contact number to me on tanjaj @ globeflight .com (no spaces) so that I can escalate the matter to our Executive Management team to resolve immediately.
We value your feedback as we can now investigate where things went wrong and amend our systems and processes to ensure it does not happen again, we appreciate you.
I am looking forward to hearing from you soon
Best regards
Tanja Jarry
Marketing Manager
Best regards,
Globeflight's reply15 Jun 2020, 09:02
Official
Dear D Muller
First of all I would like to sincerely apologise for the frustration and inconvenience that has been caused to you. It saddens us to see that you've received sub-par service from Globeflight and would like the opportunity to remedy the situation.
Please will you forward your tracking number and contact number to me on tanjaj @ globeflight .com (no spaces) so that I can escalate the matter to our Executive Management team to resolve immediately.
We value your feedback as we can now investigate where things went wrong and amend our systems and processes to ensure it does not happen again, we appreciate you.
I am looking forward to hearing from you soon
Best regards
Tanja Jarry
Marketing Manager
First of all I would like to sincerely apologise for the frustration and inconvenience that has been caused to you. It saddens us to see that you've received sub-par service from Globeflight and would like the opportunity to remedy the situation.
Please will you forward your tracking number and contact number to me on tanjaj @ globeflight .com (no spaces) so that I can escalate the matter to our Executive Management team to resolve immediately.
We value your feedback as we can now investigate where things went wrong and amend our systems and processes to ensure it does not happen again, we appreciate you.
I am looking forward to hearing from you soon
Best regards
Tanja Jarry
Marketing Manager
Best regards,