POOR SERVICE GOODS VANISHED IN THIN AIR

Waybill ***: 2 parcels 1 x box and 1 x door panel was despatched from Benoni on 27/5/2020 to Cape Town. On Friday it arrived and on Monday June 1st it was supposed to be delivered just to find out that the door panel has vanished. According to them they will look into it and search through their camera footage. Everyday I've been calling and its excuses upon excuse. Rhafieka the manager told me that the supervisor is not there for the whole week and they firts have to speak to him/her. I don't care, i want my door panel as you were responsible for it. This is unexeptable.