IM
Innocentia M

1 reviews | Active since Jan 2022

07 Jan 2022, 03:02

Poor Delivery Services

Worsed service ever experienced...(ALK***)I ordered my parcel on the 22nd Dec 2021 thinking it will be delivered before new year,only to find out,they don't even update their clients about the whereabouts of their parcels. I had to call multiple times for a follow up,only to claim that they tried delivering the order on the 04th Jan 2022(without the delivery guy even calling) but to no avail,which was of course a lie,because i was home the whole day...it doesn't end there,i again made multiple calls the whole day on the 05th Jan 2022,without them answering,only to be called by their consultant to say my parcel will be delivered the following day which was the the 06th Jan 2022....when i tracjed the order in the morning it said "processing consignent" Again i waited the whole day,only to find out when i tracked the order later in the afternoon it said "returned to depot"...I will never advise anyone more any company to use globe flight due to its poor service towards their customers.

0
Replies (2)
Globeflight
Globeflight's reply07 Jan 2022, 08:30
Official
Dear Innocentia

Please accept our sincerest apologies for the frustration caused to you, this is not how we like to do business.

I did receive this query from our website and have forwarded it to our executive management team to investigate and action, someone will be reaching out to you shortly with an update.

Best regards
IM
Innocentia M's update28 Apr 2022, 18:28
Reviewer Update
I wouldn't recommend anyone to this company/shop as my parcel came with wrong color ordered, I was afraid to send it back as it would have taken forever to get the replacement or refund😡