pathetic service

Its my first time using globe flight, to get the business i got the absolute best service. once my tender was handed over i was told they would notify me. I even signed for notify me online. my tender was suppose to be delivered at 8am this morning in Johannesburg. to my horror after calling and calling been put on hold. i was told the flight was delayed. durban branch says they been put through to different people in johannesburg. no one can get hold of the driver. johannesburg says they cant talk to the driver. i call durban and im told johannesburg emailed to say they wont make it. they cant give a time that the driver will be there. DO YOU KNOW HOW MUCH YOU HAVE COSTED MY COMPANY RIGHT NOW!!!!! DO NOT DO FALSE ADVERTISING IF YOU CANNOT DELIVER. THE SERVICE IS PATHETIC. I WAS ON HOLD FOR 9 MINUTES BEFORE THE PHONE WAS PICKED UP. THEN PUT THROUGH TO DIFFERENT PEOPLE. SO ****ED OFF