No service at all

Item: Globeflight
Rating: 1
Author: Shelley G

Spoke to Customer Service yesterday 24/03 for quote to send Marshmallow Easter Eggs to Scotland and England. Was told thete might be a Milk Ban and the lady would email me yesterday if you are able to courier for me. No email or reply at all. Today, I again tried calling, only to have to listen for 4 minutes to what an outstanding company you are... And then to be disconnected, only to have a repeat performance!! You can't even reply or answer tge phone, why brag about how wonderful you are?

Helpful (0)

Replies (1)

Globeflight's replyOfficial

25 Mar 2022, 10:03

Dear Shelley,

Thank you for reaching out to us today. I would like to apologise for the frustration caused.

I just had a chat with our International Supervisor who I believe you spoke to yesterday, she advised that she is awaiting feedback from our International colleagues with all the information
so she can provide you with the correct feedback. I was advised that she will respond to you before lunch time today.

We appreciate you choosing DSV and for your patience

Have a superb day
Best regards
Tanja Jarry
Communications Consultant
Marketing

Globeflight's reply25 Mar 2022, 10:03

Official