No customer service

Ridiculous experience. My contact details were incorrect on the waybill, realized it when I got a "delivery fail type" email. Have been trying to get in contact with them to change it, have been cc'd in on an email from the sales lady that tried to help me, but the relevant department still hasn't rep**** on that email. The company that sent my package contacted me to inform me that globeflight can't get hold of me, but still the contact details haven't been changed.