MY SHOES? THANKS TO GLOBEFLIGHT FAILURE THEY MUST BE WALKING BY NOW…

MY SHOES? THANKS TO GLOBEFLIGHT FAILURE THEY MUST BE WALKING BY NOW… Had two pairs of shoes collected from Durban on Wednesday for delivery to myself here in Cape Town. Finally got a call on Friday at 1.15pm from Globeflight’s CT despatcher. She told me that they could not deliver that morning because nobody was at my home. I told her that that explanation was nonsense of the grossest kind and her driver was a ****. I’d been expecting delivery that morning and because my lounge overlooks the driveway and the phone was by my side, I can confirm that nobody had darkened my doorway that morning. (? Silence)… I told her to deliver it that afternoon. She explained that there were no drivers to make a Friday afternoon delivery. ‘…But would Monday be allright?. (? Aha! It’s Friday and everybody at Globeflight skives off early. I’d stumbled upon Half-day Friday). So I told her that was not acceptable. (? Silence again)… ‘… How about Saturday’? I was offered. (This girl must have worked at an auction house at one time. I was in a bidding war…) ‘No thank you!’ I responded – ‘Today as arranged…- this afternoon! ‘ (More Silence)… We were wasting time. ‘Put your supervisor on the phone…’ I demanded. While I waited I got an earful of informative telephone advertising telling me how much Globeflight; valued their customers; valued my time; offered special service; comp**** with 90001standards and was proud of its ‘level 2 BEE’ award. Really? The clincher was ‘Globeflight - making courier dreams come true… since 1998…!’ and finally inviting me to leave a review… Right!!! All in all, probably not much good if you cannot deliver packages on time and you lie to customers! Then ‘Maja’ came to the phone. I asked whether he was the supervisor. He told me he was. I asked whether he could make thing happen. He said he could. I told him about the problem they had which was causing me a problem. He repeated the ‘no drivers’ line. I told him about the ream of telephone advertising that I’d just endured and enquired whether it was lies. (That silence again…) Then I asked him again whether he could make things happen? This time he got the message. ‘I will deliver this afternoon…!’ He assured me. ‘ Great! I’m waiting…’ I rep****. So now we wind forward to Saturday. No delivery as promised. No call to even offer another excuse. A call to the CT office remains unanswered and neither Branch Manaher Devon Light nor Customer Service Manager Rafeeqah Lewis are available to answer my call. Must have had a long weekend planned. To add insult to injury, the nice virtual lady who at would have liked to take my message had to admit that the ‘mailbox’ was full and hadn’t been cleared in ages…!