Late Delivery, no feedback, no tracking number

Myself and a partner used globeflight to collect items from the US. Payment was made and proof sent on The 27th of March. It's the 10th of April now. I have not received anything. I asked for a tracking number, I sent Nina two emails asking for feedback. I have not received feedback or a tracking number. The Globeflight website says 6 days plus 2 days for customs. Today is day 9 if you include the fact that the POP was sent early on the 27th. You would think also that there would be feed back. Don't use Globeflight. These items were important for a business that would require shipping from retail stores to us and then to the US often. There is no way I would think of using Globeflight for one of my customers devices.