Keep Away They just dont care

My package was picked up on the 07/05/2020 the Thursday in Johannesburg for delivery to the depot in Nelspruit the following day . It was 3 parcels . On Friday I received word that the truck was full and they could only load 2 parcels . I thought to myself not a problem I will pick up on Monday. Monday 11 AM I drive the 50 km to the depot just to discover my delayed parcel is still missing . I was promised it is still in Johannesburg Depot and that they are very sorry they will deliver on Tuesday . On Tuesday they tell me the Parcel has been misplaced. Every time I phone to get a update (because apparently I will only receive a update from them when they decide its necessary even though I have to update my client on a regular bases) they tell me they are going through video footage. On Wednesday afternoon they tell me the parcel might have been delivered to the wrong person in Nelspruit they will let me know . Thursday afternoon they come to the conclusion it was never my package . They say that it might be in Malelane or Komatipoort they will let me know the next morning . Friday comes and after more than a week they discover my package at round about 09:30 on the 15/05/2020 . I ask them nicely please assist me in getting the parcel to me , I need to deliver it to my client ( its a week late already ) they refuse to assist me and tell me i must wait until about 17:30 for delivery . Just because it will be inconvenient for them to send a additional vehicle to collect a parcel that is already more than a week late. It suits them better for one of the employees to deliver my parcel on his way back from work

I can understand that mistakes are made , we are all human , But the one thing that makes this such a unpleasant experience is the fact that they made a mistake and did not even try to make it right . The manager of the branch even said they went through a lot of trouble to find the missing parcel as if correcting the mistakes they made must make up for the fact that they are unwilling to get my parcel to me and the fact that it is late . I phoned customer care to complain . they escalated the issue and a Richard phoned me back to try and sort it out .5 Hours later and I am still waiting for someone to get back to me . Globes flight just leaves a bad taste in my mouth because if you look back they did not even know where my package was for most of the week . feedback is such a complicated matter for them that they try and avoid it completely . They dont care about the fact that they cost your company money and reputation . They will try and avoid the matter completely