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1 reviews | Active since Jan 2019
12 Jan 2019, 09:20
Globeflight South Africa - Terrible customer service
A very bad bad appalling experience I received at the hands of Globeflight South Africa. I have no words to describe the horrible customer service I received from Globeflight. They had no apologies for keeping and delaying my cargo for 6 months despite having paid them expensively to fly my cargo. They did not inform me when they flew my cargo and made me incur unnecessary airport warehouse storage charges. Told a lot of lies and no clear communication or explanation given to me the many times I emailed them to inquire information on why my cargo was delayed and not being delivered within the agreed 1 week.
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Replies (1)Globeflight's replyOfficial
14 Jan 2019, 07:59Good morning
First of all I would like to extend my sincerest apologies for the frustration caused to you and your company in this matter.
Could I kindly request you to forward me information relating to this matter to *** so I may escalate this as a matter of urgency.
I hope to hear from you soon
Warm regards
Tanja Jarry
Marketing Manager
First of all I would like to extend my sincerest apologies for the frustration caused to you and your company in this matter.
Could I kindly request you to forward me information relating to this matter to *** so I may escalate this as a matter of urgency.
I hope to hear from you soon
Warm regards
Tanja Jarry
Marketing Manager
Globeflight's reply14 Jan 2019, 07:59
Official
Good morning
First of all I would like to extend my sincerest apologies for the frustration caused to you and your company in this matter.
Could I kindly request you to forward me information relating to this matter to *** so I may escalate this as a matter of urgency.
I hope to hear from you soon
Warm regards
Tanja Jarry
Marketing Manager
First of all I would like to extend my sincerest apologies for the frustration caused to you and your company in this matter.
Could I kindly request you to forward me information relating to this matter to *** so I may escalate this as a matter of urgency.
I hope to hear from you soon
Warm regards
Tanja Jarry
Marketing Manager
