Globeflight - Nelspruit Worst service received!!!!!

This matter is really very upsetting. I used Globeflight Nelspruit branch to collect my daughters matric certificate in Morgenzon. Cherelle Mayor took my order, the documents were to be collected on Monday 29th April, when i did not receive anything from them i contacted her 2 days later and she admitted she forgot to request pick up with the agent in the area!! I gave her a change to have the documents collected again the following week according to her the agents only collect on a Monday in that area. The following week i still had not received my package!! I called Cherelle again and to my surprise she was not available and would call me back. This did not happen, again I tried to contact her and send emails which were unrep****.... I called again 3 weeks from date of supposed delivery date and then she was going to follow up, nothing happened no reply. In the 4th week I finally contacted HO in JHB where Stevan Saffy assisted me with the problem, my package was lost due to the agent who picked up the package writing the incorrect details for delivery as well as my contact number which was correct on the envelope he just wrote incorrect details. Eventually Stevan arranged for me to have the package the following day. On the 17th of May Cherelle and her manager Velia Louw said to appologise for this bad service they will refund our money. It was 10 days on the 27th of May with no refund received. When I contacted them once again they now request a bank account confirmation letter which was never asked for by Cherelle or her Manager Velia.... they then promised that the money would be in my account by close of buisness. It is now again 3 days later and still no refund has been made. I contacted them again this morning because no communication has been received again regarding this, Marlene Scriven the accounts manager simply just says we unfortunately missed payment cut off on the 27th the money will be paid today!! How can this company keep its doors open when they are lying and cheating clients. they do not follow up on any emails and there is never any manager Velia Louw available to contact in the office her emails are permanently forwarded to other people who do not react to any emails either!! This company does not deserve to be called courier services or render services because they have no people s****s or communication manners to respond to their clients!! BAD BAD BAD SERVICE REVIEW!!!!