MM
Mo M
1 reviews | Active since Sept 2018
19 Sept 2018, 01:03
Globeflight logistics lost my parcel
My parcel was supposed to have been delivered more than a week ago. I've been calling Globeflight daily to enquire only to be not assisted by Nthabiseng and Buekkene who took my details and never got back to me. Apparently my parcel is lost and I called again today and only to be told they will get back to me. I've lost a client and money due to this mishap.
No feedback no nothing from Globeflight to make me think they will eventually find my parcel
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Globeflight's replyOfficial
19 Sept 2018, 07:44Good morning Mo Masoga,
I would like to apologise for the poor service you have been receiving from our wonderful company as we are client centred and always focused on customer satisfaction.
Could you perhaps forward me your waybill number and contact details so I may escalate the matter immediately and ensure that we get this resolved for you today.
You can send your details to tanjad@globeflight.com
Warm regards
Tanja de Wit
Provisional Marketing Manager
Best regards,
Globeflight's reply19 Sept 2018, 07:44
Official
Good morning Mo Masoga,
I would like to apologise for the poor service you have been receiving from our wonderful company as we are client centred and always focused on customer satisfaction.
Could you perhaps forward me your waybill number and contact details so I may escalate the matter immediately and ensure that we get this resolved for you today.
You can send your details to tanjad@globeflight.com
Warm regards
Tanja de Wit
Provisional Marketing Manager
Best regards,