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Cailyn C
1 reviews | Active since Feb 2011
02 Sept 2019, 13:40
Globeflight - Lets see if they do fly?
I am heartbroken - just like my Parcel - broken even though it was clearly marked Fragile on all sides - top, bottom and sides - carefully wrapped.
Not to mention late.
Now he has broken mugs - Thanks Globeflight - instead of special memories which cost a pretty penny.
You Should print new mugs for him and post it to London, UK.
Regards - Highly Disappointed and Disgusted.
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Replies (1)
Globeflight's replyOfficial
02 Sept 2019, 15:08Dear Cailyn
Our sincerest apologies for this negative experience with Globeflight. As mentioned in our previous communication today this matter has been escalated to Executive Management to investigate and provide factual feedback soonest possible.
I further confirm the receipt of the photos you have sent as well as your contact details and have handed it through to the relevant Manager.
Globeflight makes every effort to get every parcel safe to its destination but sometimes things do go wrong. Instances like this provide us with the opportunity to remedy where we've gone wrong and put better systems in place if needed. We thank you for this valuable feedback.
We will be in contact with you soon.
Warmest regards
Tanja Jarry
Marketing Manager
Our sincerest apologies for this negative experience with Globeflight. As mentioned in our previous communication today this matter has been escalated to Executive Management to investigate and provide factual feedback soonest possible.
I further confirm the receipt of the photos you have sent as well as your contact details and have handed it through to the relevant Manager.
Globeflight makes every effort to get every parcel safe to its destination but sometimes things do go wrong. Instances like this provide us with the opportunity to remedy where we've gone wrong and put better systems in place if needed. We thank you for this valuable feedback.
We will be in contact with you soon.
Warmest regards
Tanja Jarry
Marketing Manager
Best regards,
Globeflight's reply02 Sept 2019, 15:08
Official
Dear Cailyn
Our sincerest apologies for this negative experience with Globeflight. As mentioned in our previous communication today this matter has been escalated to Executive Management to investigate and provide factual feedback soonest possible.
I further confirm the receipt of the photos you have sent as well as your contact details and have handed it through to the relevant Manager.
Globeflight makes every effort to get every parcel safe to its destination but sometimes things do go wrong. Instances like this provide us with the opportunity to remedy where we've gone wrong and put better systems in place if needed. We thank you for this valuable feedback.
We will be in contact with you soon.
Warmest regards
Tanja Jarry
Marketing Manager
Our sincerest apologies for this negative experience with Globeflight. As mentioned in our previous communication today this matter has been escalated to Executive Management to investigate and provide factual feedback soonest possible.
I further confirm the receipt of the photos you have sent as well as your contact details and have handed it through to the relevant Manager.
Globeflight makes every effort to get every parcel safe to its destination but sometimes things do go wrong. Instances like this provide us with the opportunity to remedy where we've gone wrong and put better systems in place if needed. We thank you for this valuable feedback.
We will be in contact with you soon.
Warmest regards
Tanja Jarry
Marketing Manager
Best regards,