1 reviews | Active since Aug 2020
Globeflight is useless
If you want your parcel to arrive by Globeflight's ETA, IT WON'T. If you want up-to-date tracking with Globeflight, YOU WON'T GET IT. If you want an answer to an online chat query with Globeflight, IT WILL NEVER HAPPEN. I chose Globeflight, through ParcelSpot's website, as their ETA was 5 days earlier than FedEx's. I obviously paid MORE for this service. Tracking stopped once the parcel was received at OR Tambo. I only found out 6 days later that it was finally en-route to the USA. Their ETA will probably match the slowest courier now, at a premium cost. They do not update their tracking, nor do they have the common decency to keep you updated as to the whereabouts of your parcel.
I WILL NEVER USE GLOBEFLIGHT AGAIN!!!
Please accept our sincerest apologies for the frustration caused to you, please note that this is not how we conduct business. We would like to thank you for bringing this matter to us so we can identify where the hold up was and improve our systems and processes to ensure the highest level of service is given at all times.
I have checked on our system and this shows as delivered. If this is not the case, please will you email me at tanjaj @ globeflight . com (no spaces) so that I can escalate the matter immediately for urgent action.
We thank you for choosing Globeflight/DSV and would like to put your mind at ease that such matters are taken seriously within our organization.
I hope you have a wonderful day further, and please do not hesitate to contact me should you require any further assistance.
Best Regards
Tanja Jarry
Marketing & Communications Specialist
Marketing
Best regards,
Please accept our sincerest apologies for the frustration caused to you, please note that this is not how we conduct business. We would like to thank you for bringing this matter to us so we can identify where the hold up was and improve our systems and processes to ensure the highest level of service is given at all times.
I have checked on our system and this shows as delivered. If this is not the case, please will you email me at tanjaj @ globeflight . com (no spaces) so that I can escalate the matter immediately for urgent action.
We thank you for choosing Globeflight/DSV and would like to put your mind at ease that such matters are taken seriously within our organization.
I hope you have a wonderful day further, and please do not hesitate to contact me should you require any further assistance.
Best Regards
Tanja Jarry
Marketing & Communications Specialist
Marketing
Best regards,