RB
Roma B
1 reviews | Active since May 2019
28 Jul 2020, 13:57
Globeflight - do not use this supplier!!!!
It is unfortunate that we do not have a say on the choice of courier company when orders are placed with online suppliers but the service from Globeflight has been unprofessional since day 1; Chatted to Cecile yesterday who promised to call me back and to date nothing. I'm beyond disgusted.
Helpful (0)
Replies (3)0
Replies (3)
Globeflight's replyOfficial
28 Jul 2020, 14:01Dear Roma
My sincere apologies for this negative experience with Globeflight. Please e-mail your waybill reference number for us to investigate as soon as possible. Please email (yogig @ globeflight.com) - no spaces
My sincere apologies for this negative experience with Globeflight. Please e-mail your waybill reference number for us to investigate as soon as possible. Please email (yogig @ globeflight.com) - no spaces
Best regards,
Globeflight's reply28 Jul 2020, 14:01
Official
Dear Roma
My sincere apologies for this negative experience with Globeflight. Please e-mail your waybill reference number for us to investigate as soon as possible. Please email (yogig @ globeflight.com) - no spaces
My sincere apologies for this negative experience with Globeflight. Please e-mail your waybill reference number for us to investigate as soon as possible. Please email (yogig @ globeflight.com) - no spaces
Best regards,
RB
Roma B's updateReviewer Update
29 Jul 2020, 09:39Hi - I'm changing the rating from a 1* to a 3* because the commitment from the management team in trying to resolve the delivery has been outstanding; I received the package last night. Kudos to Grant who continued to follow up until the package was delivered. Mistakes have been made and acknowledged by all parties involved. Thank you Grant and team for your assistance. It is appreciated.
RB
Roma B's update29 Jul 2020, 09:39
Reviewer Update
Hi - I'm changing the rating from a 1* to a 3* because the commitment from the management team in trying to resolve the delivery has been outstanding; I received the package last night. Kudos to Grant who continued to follow up until the package was delivered. Mistakes have been made and acknowledged by all parties involved. Thank you Grant and team for your assistance. It is appreciated.
Globeflight's replyOfficial
29 Jul 2020, 09:44Dear Roma, thank you for this positive and encouraging feedback. We sincerely apologise again for all the inconvenience caused and we can guarantee we will learn and improve from this.
Kind regards
Yogi
Kind regards
Yogi
Best regards,
Globeflight's reply29 Jul 2020, 09:44
Official
Dear Roma, thank you for this positive and encouraging feedback. We sincerely apologise again for all the inconvenience caused and we can guarantee we will learn and improve from this.
Kind regards
Yogi
Kind regards
Yogi
Best regards,