Follow up after follow up after follow up

Very disappointed in the lack of service I have received from Leroy Roman @ GlobeFlight Germiston. After they missed their initial collection date of August 6th, I was unavailable due to a family emergency, and bad timing. I was then told collection will take place August 14th. I followed up on the August 16th and was just told they'll get back to me. After following up numerous times I get told he is waiting for the manager instructions to re-book my collection. I even said they must let me know if they don't want to collect and I will ask Huggies to make use of another courier!

3 requests for this manager to contact me 7 requests for a collection date! I point this out to Leroy and the response is he will look into this and get back to me.

Globeflight - your attitude towards customers is truly disgusting! Customers should not have to make use of this platform to get a simple & solid answer from you!