1 reviews | Active since Jul 2019
BAD SERVICE - ILL-EQUIPPED AND NO CUSTOMER SERVICE
I paid for my textbook to be delivered on Friday - 06 aug. We are now on Tuesday the 11 Aug and still no textbook. I stay on a farm and finding the location is tricky so sI provided them with GPS coordinates and contact number of the person who will be receiving the parcel. I spoke to Siphiwe from Ops and she informed me that their team do not have the necessary GPS equipment to insert gps coordinates! A logistics company???? really??? I then proceeded in saying that my next delivery I will specifically ask not to use Globe flight and she inturn said "yes thats fine"
They really don't care whether they loose a client or not. They are ill-equipped and no customer service at all! If ANYONE is considering using them....all I can say is "DON'T"!!!!!! You'll be disappointed for sure!!!
Please accept our sincerest apologies for the frustration caused to you and note that this is not how Globeflight likes to do business.
Could you possibly provide your waybill number and contact number to me on tanjaj @ globeflight . com (no spaces) so that I can launch a full investigation into the
matter and have our team provide you with an update as to where your shipment is and what we will do going forward to make delivery to you smoother.
I hope to hear from you soon
Best regards
Tanja Jarry
Marketing Manager
Please accept our sincerest apologies for the frustration caused to you and note that this is not how Globeflight likes to do business.
Could you possibly provide your waybill number and contact number to me on tanjaj @ globeflight . com (no spaces) so that I can launch a full investigation into the
matter and have our team provide you with an update as to where your shipment is and what we will do going forward to make delivery to you smoother.
I hope to hear from you soon
Best regards
Tanja Jarry
Marketing Manager