Bad Service and damaged my product. Customer service is also a 1 star for me

Globeflight has damaged 2 of my products in the box. This damage is clearly seen as the parcel was manhandled and dropped or thrown as the packs burst. This is bad because their customer service in my opinion is horrible. No solution or feedback leaving me to have to guess now what is to happen. Escalating an issue to executives and not giving a solution within 24 hours is bad service. Saying an investigation has to happen but clearly my evidence shows that your company has damaged my products leading me to have to replace it and take a loss as a SME. I will not use your service again.