Bad Service

I have been struggling for 2 days to get my parcel (1ZA4933V***) delivered to my residence. It was supposed to be delivered on the 29th December but when I called the branch on the 29th I was told that it states my residential address as a business address and that we are closed because of a holiday. Apparently someone tried to contact me on the 28th and I never received any calls. The lady who assisted me in the delivery department told me that she will arrange for delivery the next day.

I again called today (30th) to follow up, told me her system is offline , I should leave my number and she will call me back. I never received that call. I called again and spoke to a gentleman and he also promised delivery for the next day (31st). When I asked if I will be told the same thing daily he told me that Soweto is a high risk area and all their drivers are out and Globeflight cannot afford to pay the extra fee for delivery. Why do you accept deliveries to Soweto if it's such a high risk area? It's really been a bad experience dealing with this particular branch