Absolutely shocking service

Absolutely shocking service! Twice in two weeks where a driver keeps a food parcel in his van for two days without delivery. The first time the driver returned the parcel to the warehouse after two days without delivery. I was promptly told on the Saturday morning that if I wanted the parcel I should fetch it myself. This time he kept it in his van for two days and only after phoning 4 times did they find the parcel and get hold of the driver. And I was told on the phone that they cannot deal with complaints. Unacceptable