Dissatisfied customer of Global TEFL Recruiters ZA

I purchased a course last year Feb’23 and was informed I could start the course at anytime when I am ready. I requested for login details in January’24 to start the course and still not received. I’ve tried calling and messaging numerous times requesting login details and had to continue asking for assistance and still no joy to date. It seems as if they really don’t care once they receive the payment! No proper support or assistance has been provided from them and I have reached a point where I am totally unhappy and dissatisfied with the poor quality of service delivery and therefore I requested a refund. They are suddenly very willing to communicate with me via WhatsApp, no call or no apologies for the inconvenience caused, all I hear are excuses. When I point out the fact that they did apologise then I get an apology? This is total disregard for customer care. Now because I am requesting a refund and complaining about their incompetence they revert to say a refund is not permitted because it was on promotion!!! No where on the invoice did it stipulate this fact nor was I informed of this upfront! They are offering me everything besides the refund that I am requesting. Raees and Nabeela have absolutely disregard for my concerns, unapologetic and unprofessional in their approach when it comes to customer service and experience. I am a very unhappy customer and would never refer their services to anyone!

This response is shocking to say the least All I get are voice and text messages, no decency to even call me. What kind of business are you running and is this the service you want to be providing to customers as a service oriented business???

“ One of our consultants messages us regarding a refund for you.

Unfortunately, we are unable to refund you due to the fact that you have taken the course on promotion, however do you have a few options :

1. Find an interested party that’s wants to do the course and we won’t charge for the course transfer, of course that individual would have to pay you.

2. Receive your login details during the course of this week and continue with your course.

3. Transfer your course to a family member at no charge.

4. Put your course on freeze and continue at a time when you have time.“

I am appalled to say the least!